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BBB is here to help. We have had the opportunity to investigate this matter and offer the following information. However, the time of the show has moved to a new time. Thank you for your attention to this matter and please feel free to contact us should you have any questions or require further information. Armstrong takes great pride in our services that are free of contracts.

Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information. In order to diagnose and correct the problem, Armstrong has made several attempts to reach the customers and left voicemails for them to return our call. Armstrong has not heard back from the customer but encourages them to contact our customer service at in order to resolve the issue.

Armstrong takes great pride in the quality of products and services that we offer to our customers. We strive to provide the very latest technology at the greatest possible value. For your reference, details of the offer I reviewed appear below. As I fully understand the desire of Armstrong cable to upgrade their services, my issue is the fact that they forced an upgrade on their customer base at an increased cost without offering any alternative. They did not inform us of any timeframe of loss of service and we were not informed that our service was to be disrupted.

Furthermore, they took it upon themselves to shut off my service to force me to call and then their support engineer was completely untruthful with me prior to transferring me to scheduling where I was told that they shut me down to get me to call.

Both my girlfriend and I work from home and lost time and earnings because Armstrong took the actions they did to force customers to upgrade at an additional expense. That is unacceptable not matter what the reason. People are struggling to make ends meet and here we have a business forcing a higher cost service on them at a time when they may not be able to afford it and if they don’t accept, take them down even if they are a customer in good standing.

And, costing them earnings in the process. They know they have limited competition and even the competition that exists cannot offer the level of services that Armstrong does. They used that power to force unwanted and unneeded services on customers at an increased cost. Armstrong offered to remove the changed service and not charge for the change made the account. Sincerely, Agency Complaints Response Team. Case No. Armstrong will continue to send the collection letters until the account is paid in full to adhere to our company policy.

Please feel free to contact us should you have any questions or require further information. Armstrong had several technicians to the residence to try to resolve the issues. There was an ingress problem reported in February that Armstrong corrected as of March 30, It has been found that the area is experiencing capacity issues during peak times which Armstrong is currently working to correct. Armstrong encourages Ms.

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Thank you. Need to file a complaint? Status: Answered. On April 25, , I called Armstrong customer service regarding spikes in our data usage. During this conversation, the representative asked if we would be interested in their new wireless internet pods. She informed me that there was no additional charge and that if we did not want to use them, we simply did not have to open the box.

On April 27, a technician came to inspect our equipment to see why the data spikes were occurring. During this appointment, he became aware of the pods being mailed to us.

He continued to replace our old router with a similar model, knowing full well that that modem would not work correctly in the near future. On May 13th or 14th, we lost our wifi and only one out of four ports on our router could connect to the internet. I called Armstrong on Monday, May 16th, to diagnose the problem. It was at this time that we were informed that the pods, that we had not requested and were told that we did not have to use, had been activated and our modem was ad Expand Complaint Details.

Status: Resolved. Business Response. Customer Response. If you wish, you may update it before sending it. I note however that the problem included the business’s failure to timely update the Guide so that I could readily determine a that as the News Hour had not been dropped from the service and b the rescheduled time of the PBS News Hour.

I was told that updating the Guide is the responsibility of the content provider. I think Armstrong and the content provided should collaborate as necessary to insure the Guide is timely updated, in order to avoid unnecessary confusion and difficulty. I was getting charged by the gigabyte when it was never in the contract or mentioned until after the bill came. Afterwards I cancelled my service and they turned it off before the end date. We have our telephone service provided through Armstrong.

Throughout the past six months we have had the inconvenience of our phone disconnecting while trying to make important phone calls.

We called to have the phone repaired two times. You end up spending 30 minutes or more trying to resolve these issues. Now we are dealing with it again. This is very frustrating when you are depending on the line to sustain your home business! This has been a reoccurring problem since we’ve established service with the company in We do not want to fall into the same pattern of events since We call and waste 15 or more minutes on the phone with a technician, and within a few months it’s happening again.

Minimal compensation is offered for your trouble and loss of revenue. We would like commitment in writing that the account is going to be repaired so we can depend on what we are paying for and we are compensated for one month’s service. Otherwise, we are signing on with more dependable service offered elsewhere. Armstrong Cable shut down my internet service to force me to call and schedule an upgrade at a increased cost just to get my service restored.

It is not a service I need or want and obviously my current service is just fine given it took a vendor decided shutdown and not an actual need for new hardware and services. My account is, and always has been, in good standing.

In fact, I paid my bill on December 14, for a bill due on December 16, My service was disrupted on December 15, I called support on December 16, and was told my equipment could not handle the new services and needed upgraded. They transferred me to scheduling and I was then told that once I scheduled the upgrade, they would restore my services. So, the current service is just fine and support was not truthful. I’m sure I’m not the only customer being forced to get an upgrade I do not want and is being forced to get.

Armstrong allowed a member of my household to make a purchase on my credit card by bypassing the pin. This is a violation of their own security protocol. I called and the rep verified they were in the wrong and never should have allowed an appointment and purchase to be made without my password. I asked to be called be the supervisor who made this mistake but was never called.

 
 

 

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